A senior executive, his wife (a musician), and their son (university-bound) returning to Kolkata after 18 years in Mumbai. Three BHKs of accumulated belongings, a piano, and considerable emotional weight in the decision.
Family/Business: Senior executive + wife (classical musician) + 18-yr-old son
From: 3BHK apartment, Andheri West, Mumbai
To: 3BHK apartment, Lake Gardens, Kolkata
Move size: 3BHK + grand piano + extensive book/music collection
Completed: August 2024
2,000 km Mumbai→Kolkata transit (5-7 days). Grand piano transport — our most challenging item category. Wife's extensive sheet music collection (irreplaceable, some hand-annotated). Son's university transition timing. Family's return-home emotional anxiety about the process.
Pre-Move Consultation: Kolkata PM had 4 video calls with the family over 3 weeks. Mumbai partner team did in-person survey. Piano specialist contractor identified and briefed.
Mumbai Packing (Day 1-2): Mumbai partner 5-member crew + DSR piano specialist. Piano disassembled by specialist (legs removed, action secured, custom wooden crate built in-situ). Sheet music packed in archival boxes with pH-neutral tissue. Personal effects standard-packed.
Transit (Day 3-7): Dedicated air-suspension truck (critical for piano). GPS tracked. Kolkata PM sent daily location update via WhatsApp. One rest-day in Nagpur for crew overnight; piano vibration minimal.
Kolkata Delivery (Day 8): DSR Kolkata 8-member crew + piano specialist (different specialist, Kolkata-based) + tuner. Lake Gardens society 5th floor — 2 freight-lift trips for piano components. Piano reassembled by specialist; tuner worked for 4 hours to stabilize for Kolkata humidity.
Post-Move: Piano follow-up tuning scheduled at 2 weeks and 6 weeks (humidity acclimatization). Family provided reference for piano technician for ongoing maintenance.
8-day door-to-door move. Piano arrived undamaged, professionally re-assembled, tuned. All sheet music intact. Son started university day 10. Family settled in within 2 weeks.
"The piano is my life — it traveled with me from Pune to Mumbai in 2006, and now to Kolkata. I cried when DSR's piano specialist explained each step of disassembly. He treated it like his own child. When the Kolkata technician tuned it in our new home, it sounded exactly as it had in Mumbai. That moment made 18 years of Mumbai memories feel worth it."
— Smt. P. Chatterjee, Hindustani classical musician
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