Privacy Policy

Last updated: April 2026

1. Introduction

DSR Logistics Private Limited ("DSR," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit dsrlogisticskolkata.com or interact with our services.

2. Information We Collect

Information you provide: Name, phone number, email address, pickup/delivery addresses, move details, payment information (if applicable).

Automatic collection: IP address, browser type, pages visited, time spent, referring website (via analytics cookies).

Communication records: Call logs, WhatsApp messages, email correspondence related to your enquiry or service.

3. How We Use Your Information

Respond to your enquiries and provide quotes
Execute your move or service as contracted
Communicate during and after service
Improve our services based on feedback
Legal compliance (GST invoicing, audit trails)
Safety and fraud prevention

4. Information Sharing

We share your information only in these scenarios:

Service delivery: With delivery partners (under DSR contract) for destination-city execution
Insurance providers: If you opt for transit insurance
Legal compliance: When required by law, court order, or regulatory authority
Business transfers: In case of merger/acquisition (with notice to you)

We do NOT sell your information to third parties for marketing purposes.

5. Data Security

We implement reasonable technical and organisational measures: secure data storage, access controls, encryption for sensitive data in transit, regular security reviews. However, no system is 100% secure; we cannot guarantee absolute security.

6. Your Rights (under DPDP Act 2023)

Right to access your personal data
Right to correct inaccurate data
Right to erase data (subject to legal obligations)
Right to withdraw consent
Right to grievance redressal

To exercise any of these rights, contact us at enquiry@dsrlogisticskolkata.com or call +91 82740 57236.

7. Cookies

We use essential cookies for site functionality and analytics cookies to understand usage patterns. You can disable cookies via your browser settings, but some features may be limited.

8. Data Retention

We retain personal data for the duration of our service relationship plus 7 years (for GST/tax compliance), after which it is securely deleted or anonymised.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this policy occasionally. Material changes will be communicated via website notice and, where appropriate, direct email.

11. Grievance Officer

For any privacy-related grievances:
DSR Logistics Private Limited
288 R B C Road, Ground Floor, Dum Dum, Kolkata 700028
Email: enquiry@dsrlogisticskolkata.com
Phone: +91 82740 57236
Response time: within 15 business days