Your questions, answered honestly.

Three ways: (1) Call +91 82740 57236 for instant chat, (2) WhatsApp with your move details, (3) Fill the quote form. Response within 2 business hours. Free pre-move survey locks the exact quote.

No — both are always free. No advance, no booking fee, no token payment to receive a quote. If any provider charges just for quoting, it's a red flag.

Moving cost depends on your specific inventory, distance, packing intensity, and add-ons. Bands (e.g., 2BHK ₹8,000-14,000) give realistic expectation. Exact quote locked after survey — typically within ±10% of the band.

No. Every quote itemises: packing, crew, transport, loading, transit, unloading, GST, insurance. Add-ons (weekend premium, wooden crating, high-rise surcharge) are separately listed before booking. What's in the quote is what you pay.

For bundled services (household + bike + storage) or long-term B2B contracts: yes, reasonable flexibility. For standard short-notice moves: pricing is market-standard; we compete on quality not lowest price.

Minimum 3-5 days for 2BHK local moves. 1-2 weeks for 3BHK+ or outstation. 3-4 weeks for peak season (Durga Puja September-October, summer holidays May-June). Urgent/same-day possible for smaller jobs with availability.

Yes — Saturday and Sunday are regular working days. No weekend surcharge for residential moves. Weekend slots fill fastest; book early.

Yes — up to 48 hours before the original date without penalty. Within 48 hours, partial cancellation fee may apply depending on preparation done. New date scheduled based on availability.

48+ hours before move: full refund of advance. 24-48 hours: 50% refund. Under 24 hours: no refund (crew and truck already allocated). Force majeure (medical, emergencies): case-by-case, usually full refund.

Yes — optional comprehensive coverage. Premium ~3% of declared value. Covers handling damage, accidental transit events, and select perils. Claims processed within 7 business days with photo evidence.

Not for local Kolkata moves. Strongly recommended for outstation (Kolkata to Mumbai/Delhi/Bangalore level distance). Basic storage insurance is included for warehouse customers. Comprehensive insurance is optional.

Photo-logged inventory at pickup and delivery provides proof. With insurance: claim processed in 7 days. Without insurance: DSR covers documented minimum per terms, up to contracted liability. Proactive communication throughout.

Yes — Aadhaar on file, police verification completed, DSR-uniformed, ID-badged. Photo and vehicle number sent via WhatsApp before arrival. No random contract workers.

Yes — public liability insurance covers damage to your office premises during the move. Certificate available on request for your procurement/compliance team.

All Kolkata zones — North (Shyambazar, Hatibagan, Dum Dum), Central (Park Street, Esplanade), South (Ballygunge, Jadavpur, Tollygunge), East (Salt Lake, New Town, Rajarhat), West (Howrah, Behala). Extended Kolkata districts (Barrackpore, Madhyamgram) also served.

200+ cities across India. Direct fleet to all major metros (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune). Partner network for Tier-2/Tier-3 destinations. From Kolkata, we've served every major Indian state.

No — we don't do pure local moves in Delhi, Mumbai, Bangalore, etc. Our specialty is Kolkata-origin and Kolkata-related moves. If you need a pure local [city] mover without Kolkata connection, we'll connect you with a trusted partner — no referral fee.

Domestic portion only. For international sea/air freight + customs: we partner with specialised international relocation companies and hand over seamlessly. Single point of contact throughout the transition.

Yes — specialised multi-layer packing. Glassware: bubble wrap + thermocol + corrugated. Antiques: acid-free paper + wooden crating. Electronics: anti-static wrap + foam. Senior crew only for fragile items.

Yes — specialised two-wheeler carriers (no mixing with household cargo) and enclosed car carriers with hydraulic loading (no self-drive). Can be bundled with household moves for cost savings.

Yes — Dum Dum warehouse with 24×7 CCTV, pest control, fire safety, access control. Short-term (1 week - 3 months), long-term (6+ months), vehicle storage, document archival, commercial storage. Visit anytime.

Yes — 5 desks to 500+ desks. Weekend/overnight execution. IT equipment handling. GST invoicing. Dedicated project manager for 20+ desk moves. NDAs for confidential moves.

Yes — with specialised equipment and advance notice. Piano moves use specialised dolly and padding. Safes need rigging. Gym equipment has specific disassembly. Premium pricing applies for heavy/difficult items.

Yes — live GPS tracking link shared via WhatsApp at truck departure. Automatic checkpoint updates at major waypoints. Dedicated coordinator reachable through transit. For long hauls (Kolkata to Mumbai/Bangalore), real-time visibility.

Pre-move day: daily confirmation. Move day: hourly updates during packing. Transit: at each checkpoint. Delivery day: 2 hours notice before arrival. Post-move: confirmation call for feedback. Communication is core to our service.

Single coordinator assigned per move (not a revolving door of 'executives'). For 20+ desk office moves: dedicated project manager. Coordinator's name, phone, WhatsApp shared at booking. Available 9 AM - 9 PM, emergency 24×7.

Yes — standard in full-service moves. We unpack boxes, reassemble disassembled furniture, place items where you want them. You verify inventory and sign off only when satisfied.